Business process management methods contribute to process performance indirectly through organizational culture rather than through method application alone.

Format Online paper / PDF

Location PART 1 - TONS OF PUNKS, ONE BIG JERK CHAPTER 3: TOUCHGRASS It Depends

"Business process management methods contribute to process performance indirectly through organizational culture rather than through method application alone."

Survey data from 581 practitioners across multiple industries found that BPM culture mediated the relationship between BPM methods and process performance.

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Source title The relation between BPM culture, BPM methods, and process performance: Evidence from quantitative field studies

Source authors Theresa Schmiedel; Jan Recker; Jan vom Brocke

Source year 2020

Confidence high

Importance high