PART 1 - TONS OF PUNKS, ONE BIG JERK CHAPTER 3: TOUCHGRASS Errand Boys and Bullshit Umbrellas

"David Ogilvy described two advertising-agency extremes – account executives dominating creative staff and account executives reduced to client-facing errand boys – and argued that both systems were flawed."

Ogilvy explicitly contrasts these two agency structures and says he deplores both, favoring a balance between empowered account executives and creative authority.

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