Format Online paper / PDF
Location PART 1 - TONS OF PUNKS, ONE BIG JERK CHAPTER 3: TOUCHGRASS What’s the Rubber Duck For?

"In the same 2018 Norwegian survey, 20% of all IT work was used to provide new functionality."

When operations and user support were included, the study found that 20% of IT work provided new functionality, similar to earlier investigations since 1998.

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Source title Benefits management and Information Technology work distribution
Source authors Knut Kjetil Holgeid; John Krogstie; Patrick Mikalef; Eirik E. Saur; Dag I. K. Sjøberg
Source year 2022
Confidence high
Importance high
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