PART 3 - THE THIRD AXIS CHAPTER 16: CONNECTING THE SPECKLES Normalized Deviance

"Software vendors have incentives to become the whole equation rather than remain interchangeable components inside another system."

Sinofsky examines the history and economics of middleware, arguing that vendors face strong incentives to resist becoming interchangeable components when middleware obscures their innovations or weakens customer relationships. His analysis explains the recurring pressure for software makers to control more of the product experience rather than remain one building block among many.

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