The IHIP characteristics have been systematically applied to knowledge-intensive business services.

Format Online paper / PDF

Location PART 1 - TONS OF PUNKS, ONE BIG JERK CHAPTER 1: BENDING THE MOTHERBOARD Software-Is-a-Service

"The IHIP characteristics have been systematically applied to knowledge-intensive business services."

The study operationalised intangibility, heterogeneity, inseparability and perishability in a sample of 327 new technology-based knowledge-intensive business service firms in Finland.

View Source

Source title The moderating effects of service solution characteristics on competitive advantage

Source authors Yan Xin, Kah-Hin Chai, Ville Ojanen, Aarnout Brombacher

Source year 2013

Confidence high

Importance high