User experience encompasses perceptions and responses before, during and after use and is influenced by functionality, performance, interactive behaviour, presentation and context rather than visual interface alone.

Format Online paper / PDF

Location PART 2 - FOUR HIDDEN CHIMNEYS CHAPTER 10: BUILDING-BLOCK REALITY User eXperience Is Not a Design Artifact

"User experience encompasses perceptions and responses before, during and after use and is influenced by functionality, performance, interactive behaviour, presentation and context rather than visual interface alone."

ISO's definition treats user experience as a broad consequence of presentation, functionality, system performance, interactive behaviour, prior experience and context, supporting the distinction between UX and UI alone.

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Source title ISO 9241-220:2019 - Ergonomics of human-system interaction — Part 220: Processes for enabling, executing and assessing human-centred design within organizations

Source authors International Organization for Standardization

Source year 2019

Confidence high

Importance high