PART 2 - FOUR HIDDEN CHIMNEYS CHAPTER 8: THE SHIELD OF SCREWTAPE Perpetual Beta and The death of Zero Defects

"Web 2.0 development practices treated users as co-developers rather than only as recipients of finished packaged software."

O'Reilly lists trusting users as co-developers and delivering services rather than packaged software among the defining competencies of Web 2.0 companies.

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