Crosby's "quality is free" argument is that failures and nonconformance create avoidable costs, so investing in prevention and conformance can pay for itself.

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Location PART 1 - TONS OF PUNKS, ONE BIG JERK CHAPTER 3: TOUCHGRASS Fast, Cheap, and Barely Working

"Crosby’s “quality is free” argument is that failures and nonconformance create avoidable costs, so investing in prevention and conformance can pay for itself."

ASQ records Crosby's argument that the costly part is nonquality and failure rather than quality itself, which is the central idea behind his Quality Is Free formulation.

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Source title Quality Resources | ASQ

Source authors ASQ

Source year 2013

Confidence high

Importance high