Format Web Page
Location PART 1 - TONS OF PUNKS, ONE BIG JERK CHAPTER 3: TOUCHGRASS Fast, Cheap, and Barely Working

"Philip B. Crosby defined quality as conformance to requirements and promoted prevention and zero defects as core quality-management principles."

ASQ identifies conformance to requirements, prevention, and zero defects as central concepts in Crosby's quality-management philosophy.

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Source title ASQ: About: Philip Crosby | ASQ
Source authors ASQ
Source year 2013
Confidence high
Importance high
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