Microsoft's Watson evolved from crash reporting into granular telemetry about how people actually used software.

Format Book / Offline paper

Location PART 2 - FOUR HIDDEN CHIMNEYS CHAPTER 8: THE SHIELD OF SCREWTAPE Perpetual Beta and The death of Zero Defects

"Microsoft’s Watson evolved from crash reporting into granular telemetry about how people actually used software."

Sinofsky describes telemetry expanding from crash diagnosis into measuring commands, shortcuts, buttons, help usage, and other product behavior, turning real-world software use into data that could guide development.

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Source title Hardcore Software: Inside the Rise and Fall of the PC Revolution

Source authors Steven Sinofsky

Source year 2024

Confidence high

Importance high