Steven Sinofsky described the PC era as repeatedly surfacing technical complexity in debates that often had little to do with customers.

Format Book / Offline paper

Location PART 2 - FOUR HIDDEN CHIMNEYS CHAPTER 8: THE SHIELD OF SCREWTAPE Heavier Signs of Developer Relations

"Steven Sinofsky described the PC era as repeatedly surfacing technical complexity in debates that often had little to do with customers."

Direct source - Sinofsky, Steven. Hardcore Software: Inside the Rise and Fall of the PC Revolution (p. 56). Learning by Shipping, LLC. Kindle Edition. Sinofsky writes that the PC era repeatedly brought complexity front and center while product teams often tried to hide that complexity from customers.

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Source title Hardcore Software: Inside the Rise and Fall of the PC Revolution

Source authors Steven Sinofsky

Source year 2024

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